Human handoff explained
Agentra is built for AI and human support working together. The AI Agent resolves routine work. Your team handles conversations that need judgment, empathy, or exceptions.
Handoff rules can trigger on keywords, sentiment, VIP tags, or when an action requires human approval.
What your team receives on handoff
- Customer details from the conversation
- Order information when the store is connected
- Full message history
- An AI-generated summary of the issue so far
Customer experience
Shoppers should hear a clear transition, such as connecting you with a teammate. They rarely need to repeat order numbers because context travels with the thread.
Related articles
AI Agent overview
Understand how the Agentra AI Agent answers shoppers and when it escalates to your team.
Customize tone, knowledge, and permissions
Configure how your AI Agent sounds, what it knows, and which actions it may take.
AI Agent workflows
Shape how the AI greets shoppers, collects details, and moves toward resolution or escalation.
Still need help?
Get help from Agentra
Ask our AI Agent for an instant answer, or book a demo to see Agentra around your store.