AI Agent
Customize tone, knowledge, permissions, and workflows around your store. 7 articles in this collection.
AI Agent overview
Understand how the Agentra AI Agent answers shoppers and when it escalates to your team.
Customize tone, knowledge, and permissions
Configure how your AI Agent sounds, what it knows, and which actions it may take.
Human handoff explained
See what happens when the AI Agent cannot resolve a request and your team takes over.
AI Agent workflows
Shape how the AI greets shoppers, collects details, and moves toward resolution or escalation.
AI action permissions
Control which store actions the AI Agent may perform automatically versus with human approval.
Test your AI Agent
Validate answers and escalations before shoppers rely on automation during a launch or sale.
AI and business hours
Set expectations when your human team is offline while the AI Agent keeps helping shoppers.
Still need help?
Get help from Agentra
Ask our AI Agent for an instant answer, or contact our team for personal support.