Inbox filters and views
Filters help busy teams prioritize. You can narrow the inbox to open threads, conversations waiting on the customer, or tickets tagged for a specific issue like a carrier delay.
Saved views reduce noise so new agents know where to start each shift.
Common filter patterns
- Open and unassigned for triage at the start of the day
- Tagged urgent for SLA-sensitive cases
- Assigned to me for individual agent queues
- Closed today for end-of-shift review
Tips for managers
- Agree on tag names with the team before go-live.
- Review unassigned queues twice daily during peak season.
- Use consistent tags so reporting stays meaningful.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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