Helpdesk

Manage every conversation in one inbox with full customer and order context. 6 articles in this collection.

Learn how the Agentra helpdesk brings every customer conversation into one place.

Keep ownership clear with assignment, tags, notes, and team handoffs.

Organize the helpdesk with filters so agents focus on open, unassigned, or tagged conversations.

Document context for teammates without showing internal text to customers.

See shopper profiles, order status, and line items beside each conversation when your store is connected.

Track response times, volume, and AI versus human resolution to improve support operations.

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