Write policies the AI can follow

AI Agents follow clear instructions better than vague ones. Write policies the way you would brief a new teammate on their first day.

Use short sections with explicit if-then rules instead of marketing fluff.

Writing tips

• State the rule, then the exception
• Include time windows in plain language, such as 30 days from delivery
• Separate customer-facing wording from internal escalation rules
• Avoid conflicting statements across articles
• Add examples for edge cases your team already knows