Knowledge & policies
Build the knowledge your AI Agent uses to answer shoppers accurately. 12 articles in this collection.
Knowledge explained
Build and manage the knowledge your AI Agent reads to respond accurately to shoppers.
Write policies the AI can follow
Practical tips for clear, actionable policy writing that improves AI accuracy.
Import knowledge from your store
Use product and policy content from Shopify or WooCommerce as a starting point.
FAQ best practices for ecommerce
Structure FAQs so shoppers and the AI Agent find answers quickly.
Product knowledge for the AI Agent
Help the AI recommend and explain products without inventing specs.
Shipping and returns in Knowledge
Write shipping and return rules the AI can cite consistently in every channel.
Find and fix knowledge gaps
Use escalations and inbox tags to spot missing or weak Knowledge articles.
Multilingual knowledge tips
Support shoppers in more than one language with organized Knowledge.
Seasonal promotions in Knowledge
Document sale rules so the AI Agent quotes discounts and deadlines correctly.
Internal versus customer-facing knowledge
Keep internal runbooks separate from text the AI quotes to shoppers.
Review AI answers against Knowledge
Quality-check automated replies before busy sales periods.
Knowledge versioning and updates
Track policy changes so support and the AI stay aligned over time.
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