AI action permissions
Action permissions protect your store and customers. You might allow tracking lookups for everyone but require a human for refunds above a certain amount.
Permissions respect your ecommerce platform capabilities and the scopes you granted at connection time.
Examples of actions
- Share tracking links and delivery estimates
- Cancel an unfulfilled order when policy allows
- Initiate a return label workflow
- Apply a discount code only when documented in Knowledge
Review permissions after policy changes. An outdated return window in Knowledge plus broad permissions can create mistakes.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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