AI and business hours
Many stores let the AI Agent answer 24/7 while human agents work set hours. Configure greetings and escalation messages so customers know when a person will join.
After hours, the AI can still track orders and answer policy questions. Complex cases can queue for the next business day.
Configuration checklist
- Set workspace timezone correctly.
- Define business hours per channel if options are available.
- Customize the offline message on live chat.
- Route overnight escalations to an on-call owner if needed.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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