Channel routing rules
Routing rules reduce triage time. Examples include sending WhatsApp order issues to your logistics squad or VIP email to senior agents.
Combine routing with tags for flexible workflows as you grow.
Examples
- Route pre-sale live chat to sales-trained agents during business hours.
- Route billing email to owners or admins only.
- Auto-tag Instagram DMs as social for reporting.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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Install the Agentra live chat widget on your store so shoppers can get help instantly.
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Bring email, WhatsApp, Instagram, Facebook, and other channels into one helpdesk.
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Set up WhatsApp Business
Route WhatsApp chats into Agentra alongside live chat and email.
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