Connect email and messaging channels

Customers reach you wherever they already are. Agentra can pull those conversations into one helpdesk so your team does not bounce between inboxes.

Each channel has its own connection steps and provider requirements.

Supported channel types

• Email through a connected mailbox
• WhatsApp Business
• Instagram Direct
• Facebook Messenger
• Additional messaging channels as they become available in your workspace

Setup tips

Connect one channel at a time, send a test message, and confirm the conversation appears in the helpdesk before moving on. Keep reply-from addresses and page permissions accurate so customers always hear from the right brand identity.