Channels
Bring live chat, email, WhatsApp, Instagram, Facebook, and more into Agentra. 9 articles in this collection.
Set up live chat
Install the Agentra live chat widget on your store so shoppers can get help instantly.
Connect email and messaging channels
Bring email, WhatsApp, Instagram, Facebook, and other channels into one helpdesk.
Set up WhatsApp Business
Route WhatsApp chats into Agentra alongside live chat and email.
Instagram and Facebook messaging
Connect social DMs so comments and questions become trackable conversations.
Set up email support
Forward or connect support@ email so Agentra threads stay organized.
Widget branding and placement
Match live chat to your storefront and choose where the launcher appears.
Channel routing rules
Send conversations from specific channels to the right agents or queues.
Offline and away messages
Set clear expectations when no human is available on live chat or messaging.
Test channels before launch
Run channel-by-channel tests so your first real customer never hits a broken connection.
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