Instagram and Facebook messaging
Shoppers often ask about sizing or shipping from Instagram and Facebook. Bringing those DMs into Agentra prevents missed sales and duplicate replies from different teammates.
Connect the Facebook page linked to your Instagram business account for a smooth setup.
Setup steps
- Open Settings → Channels.
- Choose Instagram or Facebook Messenger.
- Grant page permissions with an admin Facebook account.
- Send a DM test and assign the thread in the inbox.
Team practices
Social messages may include public comments that need a separate workflow. Train agents to move sensitive order details into private replies when the platform allows.
Related articles
Set up live chat
Install the Agentra live chat widget on your store so shoppers can get help instantly.
Connect email and messaging channels
Bring email, WhatsApp, Instagram, Facebook, and other channels into one helpdesk.
Set up WhatsApp Business
Route WhatsApp chats into Agentra alongside live chat and email.
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