Customer and order context in the inbox

When Shopify or WooCommerce is connected, Agentra pulls customer and order data into the side panel of the conversation. Agents answer where is my order without opening another tab.

The AI Agent uses the same data for automated replies when permissions allow.

What you typically see

• Recent orders with fulfillment and tracking status
• Customer email and linked store profile
• Line items useful for damage or wrong-size claims
• Links back to your store admin when you need deeper edits

If context is missing

1. Confirm the store connection is healthy in Settings.
2. Ask the shopper for the email used at checkout.
3. Check that the order synced after a recent connection.