Disconnect or reconnect a store
Disconnecting stops new syncs and removes live order context from new replies. Past conversations remain in the helpdesk for record keeping.
Reconnect when you migrate platforms, rotate credentials, or fix a broken OAuth token.
Before you disconnect
- Notify the team that order lookup will be unavailable.
- Pause AI actions that depend on store writes.
- Export any reports you need for the transition period.
Reconnect flow
Use the same connect button as initial setup. After reconnect, run a test order lookup and review AI permissions again.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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Connect Shopify
Connect your Shopify store so Agentra can use products, orders, and customer data in support.
Store connections
Connect WooCommerce
Link your WooCommerce store so support conversations stay tied to real order data.
Store connections
Connect a custom store
Use Agentra with a custom ecommerce storefront through supported API connections.
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