Set up email support
Email remains essential for post-purchase support. Agentra turns each message into a conversation with history, assignment, and AI assist.
Use a dedicated support address so marketing newsletters do not flood the helpdesk.
Getting started
- Choose the mailbox your customers already use on invoices and your site.
- Complete DNS or forwarding steps shown in channel settings.
- Send a test email from an external account.
- Confirm replies send from the correct From name and address.
SPF and DKIM matter for deliverability. Follow the DNS guidance in your connection wizard.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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Channels
Set up live chat
Install the Agentra live chat widget on your store so shoppers can get help instantly.
Channels
Connect email and messaging channels
Bring email, WhatsApp, Instagram, Facebook, and other channels into one helpdesk.
Channels
Set up WhatsApp Business
Route WhatsApp chats into Agentra alongside live chat and email.
Still need help?
Get help from Agentra
Ask our AI Agent for an instant answer, or book a demo to see Agentra around your store.