Knowledge versioning and updates
When you change returns from 30 to 14 days, update Knowledge the same day you change checkout policy. Note effective dates inside the article.
Major changes deserve a team announcement and a fresh round of AI tests.
Change log habits
- Date stamp at top of each major policy article in an internal tracker
- Notify AI admins in Slack or email
- Retire outdated paragraphs instead of stacking contradictions
Shoppers trust brands whose chat answers match the website footer. Sync those updates deliberately.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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