Offline and away messages
Away messages explain that the AI Agent can still help or that a human will reply later. Honest timing reduces duplicate contacts and bad reviews.
Align away copy with your business hours and holiday calendar.
What to include
- When humans usually reply
- What the AI can still do immediately
- Alternative contact options if urgent
Seasonal updates
Update away messages before Black Friday, launches, or warehouse closures. The AI can reference the same dates if you add them to Knowledge.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
Related articles
Channels
Set up live chat
Install the Agentra live chat widget on your store so shoppers can get help instantly.
Channels
Connect email and messaging channels
Bring email, WhatsApp, Instagram, Facebook, and other channels into one helpdesk.
Channels
Set up WhatsApp Business
Route WhatsApp chats into Agentra alongside live chat and email.
Still need help?
Get help from Agentra
Ask our AI Agent for an instant answer, or book a demo to see Agentra around your store.