Shipping and returns in Knowledge
Shipping and returns drive ticket volume. Separate articles for domestic versus international rules prevent wrong promises.
Include cutoff times, carriers, and who pays return shipping.
Must-include fields
- Processing time before handoff to carrier
- Countries you do not ship to
- Return window start event, such as delivery scan
- Condition requirements for worn items
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
Related articles
Knowledge & policies
Knowledge explained
Build and manage the knowledge your AI Agent reads to respond accurately to shoppers.
Knowledge & policies
Write policies the AI can follow
Practical tips for clear, actionable policy writing that improves AI accuracy.
Knowledge & policies
Import knowledge from your store
Use product and policy content from Shopify or WooCommerce as a starting point.
Still need help?
Get help from Agentra
Ask our AI Agent for an instant answer, or book a demo to see Agentra around your store.