Sync products and orders
After connection, Agentra syncs products, variants, and orders on a schedule and when webhooks fire from your platform. This powers accurate recommendations and tracking replies.
Large catalogs may sync in batches. Recent orders are prioritized for support use cases.
What stays in sync
- Product titles, descriptions, and availability signals your connection exposes
- Order status, fulfillments, and tracking numbers
- Customer profiles linked by email or platform ID
If data looks stale
Check connection health, then trigger a manual refresh if your workspace offers it. Persistent gaps may mean missing API scopes or webhook delivery issues on your store host.
Related articles
Connect Shopify
Connect your Shopify store so Agentra can use products, orders, and customer data in support.
Connect WooCommerce
Link your WooCommerce store so support conversations stay tied to real order data.
Connect a custom store
Use Agentra with a custom ecommerce storefront through supported API connections.
Still need help?
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