Team notifications
Timely notifications prevent SLA misses. Each agent should enable the notification method they actually watch during shifts.
Balance alert volume so the team does not mute everything during busy weeks.
Options may include
- In-app alerts when signed into Agentra
- Email for after-hours escalations
- Browser push if enabled in your workspace
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
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