Test channels before launch
Testing proves messages arrive, replies send, and attachments work. Do this for every channel you enable, not only live chat.
Include mobile tests. Many shoppers use Instagram and WhatsApp on phones exclusively.
Test script
- Send inbound message from a personal account.
- Reply from Agentra and confirm delivery on the customer side.
- Trigger AI auto-reply if enabled.
- Escalate to human and verify assignment notification.
- Close the thread and confirm it leaves open queues.
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
Related articles
Channels
Set up live chat
Install the Agentra live chat widget on your store so shoppers can get help instantly.
Channels
Connect email and messaging channels
Bring email, WhatsApp, Instagram, Facebook, and other channels into one helpdesk.
Channels
Set up WhatsApp Business
Route WhatsApp chats into Agentra alongside live chat and email.
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