Troubleshoot store sync
Sync issues usually trace to expired tokens, changed passwords, or revoked API keys. Start in Settings → Store for error messages before you change unrelated AI settings.
Keep a recent order number handy when contacting hello@agentraa.com for sync help.
Common fixes
- Reconnect the store and re-approve permissions.
- Confirm the store URL has no typos and uses HTTPS.
- For WooCommerce, regenerate API keys and update Agentra.
- Check Shopify custom apps still list required scopes.
When to escalate to support
- Orders exist in admin but never appear after reconnect
- Repeated webhook failures during checkout tests
- Custom store mapping errors after a platform upgrade
Need a hand with this? Chat with our AI Agent, email hello@agentraa.com, or open your Agentra workspace.
Related articles
Store connections
Connect Shopify
Connect your Shopify store so Agentra can use products, orders, and customer data in support.
Store connections
Connect WooCommerce
Link your WooCommerce store so support conversations stay tied to real order data.
Store connections
Connect a custom store
Use Agentra with a custom ecommerce storefront through supported API connections.
Still need help?
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