Widget branding and placement

Branding builds trust. Set primary color, logo, and greeting copy in Settings → Live chat. Preview changes before you publish to production.

Placement affects engagement. Most stores use bottom-right on desktop and a thumb-friendly position on mobile.

Branding checklist

1. Upload a square logo that reads well at small sizes.
2. Set primary color to match your theme, often near #111111 for neutral brands.
3. Write a short greeting that mentions AI or human help honestly.
4. Set allowed domains so the widget only loads on your sites.